Here you will find all relevant information about paying for our events:

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Bank transfer – Free of charge for payments within Switzerland in CHF; SEPA costs from abroad must be borne by the customer
Saferpay – For all other direct payment methods

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The fees incurred by Saferpay are borne by the association.

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All ticket prices are quoted in Swiss francs (CHF) and include statutory taxes.

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Policy: Purchased tickets are non-refundable, as tickets are delivered digitally after payment.
Returns/refunds are only possible if the event is cancelled or postponed.

We recommend that you resell the ticket via the ticket exchange in the Telegram group.

For refunds via Stripe, the payment service provider reserves the right to retain the transaction fees charged. We have no influence on this.
Any processing times by the payment service providers are also beyond our control.

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Transferring the ticket to another person is generally not a problem.
As Gold and Platinum tickets include additional goodies, we need a way to contact the new ticket holder.

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The Puppy Hub
Ringstrasse 22
CH-5620 Bremgarten
Email: tickets@puppyhub.ch

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We reserve the right to make objectively justified adjustments to this policy (e.g., in the event of changes to external fees).
The current version is published on this page with the current date and time stamp in the footer.

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This text was translated into English and French with the kind support of deepl.com. In case of ambiguity or legal concerns, the German version shall always prevail.